“Shannon's organisational skills and eagerness to deliver above expectations is truly a testament to her hard work and dedication to her clients. I recently worked alongside Shannen on a large client project where she was my main point of contact, and her articulation and communication, willingness to adapt to processes, not to mention friendliness and consideration for my efforts, was extremely reassuring of her talent and professionalism and lovely nature. Her role/place allowed the project to run seamlessly with a hugely successful outcome.

I can trust that she delivers stellar quality marketing solutions, as she goes above and beyond and with absolute authenticity. I can't wait to work with her in the near future on other projects and recommend her services to anyone in the hospitality industry and beyond! .”

“My experience with Shannon has been amazing, Shannon is very passionate and has extensive knowledge of marketing and leadership. Shannon has provided me with the confidence, knowledge, and drive to succeed as a manager and shown me the skills/tools to market a new business. I would highly recommend Shannon from Surge & Co.”

“I recently worked with Shannon from Surge & Co. on the relaunch of our Exservos Rewards program, to review our marketing and communications strategy. Shannon’s experience within the Club industry and Hotel sector brings a diverse skill mix to the table. Shannon is friendly, considerate of the team and worked to their strengths when developing our newly positioned program. She collaborated through the use of market research, team engagement and creative ideas learned from her experience directly in Clubs and Hotels. Shannon’s is enthusiastic and very passionate about her work and strives for results, I would highly recommend her, a pleasure to work with.”

“I would highly recommend Surge & Co. who recently helped us redesign and deliver our Sapphire Rewards membership program and Marketing & Advertising Strategy. Shannon has a sound understanding of the hospitality landscape and actively engaged with the team to understand our business vision and values. We appreciated her attention to detail and creative approach to bringing these to life in our venue and with our staff.”

“Even though I have only been working with Shannon from Surge & Co for a short period of time I find her amazing. She has been able to deliver above and beyond our expectations. Shannon is extremely professional and not shy when it comes to pointing us in a different direction. Looking forward to our continued relationship.”

“Shannon recently presented the Strategic Marketing & Loyalty subject at GMDC. Shannon proved herself to be very perceptive; displaying an impressive skill set, great initiative and articulate in both discussion and the written narrative! Her presentation was engaging, Informative and well received by the 64 attendees. I had no hesitation in requesting Shannon to fill this brief; again, she did not disappoint. I trust the GMDC can kindly avail her expertise into the future. I can only highly recommend Shannon as a person, for her expertise and business acumen.”

“Shannon was a work stream project lead on an integrated Brand, Loyalty program and CEP Technology program. She was effective at leading cross-functional teams across multi-dependency projects and teams. She was diligent and demonstrate a high work ethic, good cross-team communication and ability to deliver to timelines.”

“Shannon knows her stuff! I've been in marketing for a while now but having the assistance of Shannon and her knowledge in the Clubs industry has helped me become a more confident person in my work. I can't thank you enough for all you've helped me do in our time together.”

“I previously worked with Shannon on a number of venue marketing strategies and her level of expertise, attention to detail and execution far exceeds anyone I’ve worked with. She was able to engage the whole team and effectively communicate the significance of refining our marketing message to build brand loyalty. I’d highly recommend working with Shannon if you have the opportunity as her experience in hospitality marketing and commitment to delivering exceptional results is unmatched.”

“I found that working with Shannon as our marketing consultant was perhaps the most productive experience I have had to date working with a professional in this field. Shannon listened effectively to our requirements and then provided practical and achievable solutions. She complimented her advice by setting up usable resources to assist us in achieving our objectives. We will continue to liaise with Shannon into the future to evaluate our achievements and to ensure that our goals continue to meet.”